Privacy Statement
The privacy and security of your information are important to us. This statement explains who we are, the types of information we hold, how we use it, whom we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law and is based on guidance from the Information Commissioner’s Office. You can find out more about the ICO here: https://ico.org.uk/.
Data Controller
We are registered as a Data Controller with the Information Commissioner’s Office in respect of the products and services we provide to you – registration number ZB422493. You can contact us for general data protection queries by email at info@audioalways.com or in writing to Audio Always, White, MediaCityUK, Salford, M50 2NT. Please advise us of as much detail as possible to comply with your request.
What information do we collect?
To enable us to create the audio and visual content necessary for our business operations as well as facilitate logistics and carry out accounting processes, we will, when necessary, collect personal information which may include your name, likeness (including audio, video and photographic recordings), email address, telephone number, postal address, social media handles, date of birth, passport number and payment details (including bank account number and sort code). We do not routinely collect special category data. Where it is necessary for a specific production, we will tell you why and how it will be protected.
How do we use your personal information?
We will use your personal information to
We may also take the opportunity to
Only where you have provided us with consent to do so, we may also from time to time use your information to provide you with details of marketing relating to other products and services from Audio Always.
Our lawful bases
We process personal data on the following bases under UK GDPR:
Cookies and tracking
Our website uses cookies to help it function and to understand how it is used. A cookie consent tool, allowing you to accept or reject non-essential cookies, is being introduced as part of our website rebuild. In the meantime, you can block or delete cookies through your browser settings. Where we run campaigns for clients, we may use tracking technologies (such as advertising and measurement pixels) on client websites to measure campaign delivery and effectiveness, show relevant advertising to people who have engaged with campaign content, and attribute activity across devices. These are covered by the client’s own privacy and cookie notice, and only operate where you have given consent.
International transfers
Some of the service providers we use, such as cloud storage and communication platforms, may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Agreement.
Securing your personal information
We follow strict security procedures in storing and disclosing your personal information in line with industry practices, including storage in electronic and paper formats.
We store all the information you provide to us, including information provided via forms you may complete on our websites, and information we may collect from your browsing (such as clicks and page views on our newsletters).
Any new information you provide us may be used to update an existing record we hold for you.
When do we share your information?
We may be required to provide your Personal Data to a third party who is classed as Data Processor. This is an entity that is required to process some or all of your Personal Data in order for us to be able to provide our services.
These include: cloud storage and productivity providers; payroll, accounting and HR service providers; production and post-production suppliers and freelancers; podcast hosting, distribution and social media platforms; advertising and measurement partners; and, where relevant to a project, the commissioning client and their agencies.
While the information you provide may be disclosed to these companies, it will only be used for the provision and administration of the service provided and will not be used for any other purpose.
We will never share your information for any direct marketing of additional services, products etc.
If we provide information to a third party, we will require it and any of its agents and/or suppliers to take all steps reasonably necessary to ensure that your data is treated securely and by this Privacy Statement, UK GDPR and the Data Protection Act 2018.
We may of course be obliged by law to pass on your information to the police or other law enforcement body.
We may also share your information with anyone you have authorised to deal with us on your behalf.
How long do we keep your information?
We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings).
We will normally keep information for no more than six years after the termination or cancellation of a contract or service we provide.
Your rights
Under data protection law you have the right to access the personal data we hold about you, to have it corrected, erased or restricted, to object to processing, to data portability, and to withdraw consent at any time where we rely on it. To exercise any of these rights, contact us using the details above. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/ or on 0303 123 1113.
Subscribe to our newsletter for the latest news in your inbox.